THE ED PLYMOUTH
  • Home
    • About us >
      • Accommodation in Plymouth
      • Contact us
    • TUEC >
      • Timeline
      • Current drawings
    • ED_Design
  • Academic
    • Who are we?
    • Live Studies
    • Why academic EM?
    • In the literature
    • Derribets
  • Education
    • Simulation
    • Derrifoam Blog >
      • Get involved
      • FOAM
    • Education Faculty >
      • Core Education guide
    • Induction >
      • MG doctor induction >
        • CT3 in Emergency Medicine
        • Clinical Fellow in EM & Medical Education
      • Junior doctor induction
    • Core education >
      • non-accs
      • accs
    • Higher specialist education
    • Nursing education
    • Practitioner education
  • Clinical
    • EM Induction
    • Guidelines

Are you OK?

10/12/2018

0 Comments

 
Picture
I was privileged and humbled to listen to a talk (today) by an EM consultant with an interest in compassionate governance.  After presenting a devastating account of error in a paediatric case, we all answered that the root cause of the error was system or process. He argued during the next 20 minutes that just being civilised could perhaps reduce many errors in our daily practice.

We all know that there are many factors that influence an action at any one point in time, and if they all line up there is potential for error (Swiss cheese analogy). We create processes and systems to try and mitigate the opportunities for errors, but it is very difficult to take the human factor out of the equation. We are only human, after all.
Picture
Civility saves lives
Incivility affects everyone.  How does it make you feel when someone is rude to you? Research shows that mild to moderate rudeness results in 60% reduction in cognitive ability (your bandwidth) following the event.  A fine example of this effect is the delayed reaction by your brain when you think about how you should have reacted in the moment when someone was rude to you about half an hour later.  And then you feel disappointed that you couldn’t think of this sharp reaction at the time!

Incivility also affects on-lookers. 20% of on-looking staff have a decrease in performance and 50% will have a reduction in willingness to help others. When patients and relatives in the area witness incivility between staff members, 75% will have less enthusiasm for the organisation and 65% will be anxious in dealing with the staff.
Picture
Civility saves lives
Our natural reaction as human beings are to react defensively, perhaps we think of it as protecting ourselves. So, next time when you are trying to refer a patient to another team and you have a rude response, think about your reaction. Before you are rude in return, think about the effect of incivility on the individual and on-lookers and ultimately on patient care and patient safety.  Rather than rising to the same level of rudeness, we should appreciate that there may be a reason for the other person’s behaviour and perhaps ask them “Are you OK? You don’t seem like yourself”. Perhaps offer them a cup of tea...

​We should not expect rudeness in our day to day professional interactions, and we should certainly not be rude to others. If you're rude, you automatically make your team perform worse.
Picture

Please go to the Civility Saves Lives website for more reading
https://www.civilitysaveslives.com/ 
http://www.bota.org.uk/hammer-it-out/

N Bothma
0 Comments



Leave a Reply.

    Categories

    All
    ACCS
    Cardiology
    ENT
    Minors
    Non Tech
    Non-tech
    Orthopaedics
    Paediatric
    Radiology
    Safety
    Simulation
    Toxicology

    The Derrifoam Blog

    Welcome to the Derrifoam blog - interesting pictures, numbers, pitfalls and learning points from the last few weeks. Qualityish CPD made quick and easy.....

    Subscribe to our mailing list

    * indicates required

    Archives

    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    July 2020
    June 2020
    May 2020
    April 2020
    January 2020
    December 2019
    July 2019
    May 2019
    February 2019
    December 2018
    November 2018
    September 2018
    July 2018
    May 2018
    April 2018
    December 2017
    November 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    November 2016
    September 2016
    August 2016
    July 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    November 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    January 2015
    November 2014
    October 2014
    September 2014
    August 2014

Picture
  • Home
    • About us >
      • Accommodation in Plymouth
      • Contact us
    • TUEC >
      • Timeline
      • Current drawings
    • ED_Design
  • Academic
    • Who are we?
    • Live Studies
    • Why academic EM?
    • In the literature
    • Derribets
  • Education
    • Simulation
    • Derrifoam Blog >
      • Get involved
      • FOAM
    • Education Faculty >
      • Core Education guide
    • Induction >
      • MG doctor induction >
        • CT3 in Emergency Medicine
        • Clinical Fellow in EM & Medical Education
      • Junior doctor induction
    • Core education >
      • non-accs
      • accs
    • Higher specialist education
    • Nursing education
    • Practitioner education
  • Clinical
    • EM Induction
    • Guidelines